REFUND POLICY

CONDITIONS OF REFUND

All refund requests must be in writing to the taitmck @yorku.ca account. All requests must include the Order Number and specific item(s) from that order being refunded.

MEMBERSHIPS

York University Undergraduate & Graduate Students
- To be eligible for a full refund, requests must be submitted within 10 days of the date of purchase, no refunds will be permitted after the 10 day period.
YUELI, Continuing Education Students, York Affiliates & Community
- To be eligible for a full refund, requests must be submitted within 10 days of purchase.
- If submitted more than 10 days after the date of purchase, the price will be pro-rated based on the remaining time on the membership as well as a $15 admin fee applied. No refund will be permitted if there is 10 days or less left on the membership.

LOCKER/TOWEL

To be eligible for a full refund, requests must be submitted within 10 days of the start date of the locker/towel service.
There are no refunds after the 10 days.

CHILD AND YOUTH CAMPS

To be eligible for a full refund, refund requests for a specific camp must be submitted 10 days before the first day of the specific camp.
If a refund request is submitted within the 10 days, a $50 admin fee will be applied to each camp being refunded.
No refunds will be permitted on, or after the first day of camps.
No partial refunds will be issued for missed days.

REGISTERED PROGRAMS

To be eligible for a full refund, requests must be submitted 10 days before the first class.
All refunds within 10 days of the start of the course must be submitted to the Program Coordinator.
If approved, the corresponding refund fee will apply:

Personal Training Sessions	$25
WITS Personal Training Certification Courses	$75
First Aid Certification Courses	$15
Aquatic Certification Courses	$75
Swim Lessons	$10
Private Swim Lessons	$25

Swim Lessons/Private Swim Lessons

Refunds will only be issued if a class is cancelled by A&R. There will be no refunds issued for missed classes due to participant attendance.
After the 3rd scheduled class, no refunds will be approved.

Personal Training Sessions

The WITS Testing No-Show Fee will be refunded upon attendance to the testing session. If client does not attend a testing session, the $75 fee would not be returned to the client.

Personal Training and Nutrition

All personal training and nutrition packages are valid for one (1) year starting from the date of purchase. No refund is available after six (6) months from purchase.

Payment Plans:

Personal training payment plan options may only be purchased one at a time. Any multi-purchased initial payment of any personal training package will be refunded without notice to the purchaser.
Plan payments for any program are non-refundable.

INTRAMURALS

**All Intramural refund requests must go through imsports@yorku.ca

Individual/Team Registrations

Refund

Full Refund before schedules are released.
After the first week of play to the end of the second week of play the following fees apply:
- Individual Fees - $15
- Team Fees - $30
- Hockey Fees - $50
No refund after the second week of play

Transfers

Can transfer between divisions within a sports league prior to the end of the regular season.
Can only perform transfer once per season

PRIDE SHOP

Refund are permitted within 10 day from the date of purchase
To be eligible for a return and refund, the item must be unworn, unwashed and tags still on/in original packaging
Client must have the original receipt or order in the system must be attached to their name/email/phone number.
Clearance items are non-refundable.
Non-Refundable items
- Reusable drinkware (including water bottles, mugs, etc)
- Pants/shorts
- Any balls/birdies, goggles, locks, swim items

York University